Delivery, Returns & Refunds

United Kingdom Delivery

  • Free (2-3 working days) – Enjoy free delivery on all UK orders, regardless of size. No minimum purchase is required.
  • Tracked 24 (next working day) £4.45 – Want it faster? Royal Mail aims to deliver your item within one working day. This applies if you pay for your order before 1 pm. Please note this is an aim, not a guarantee.
  • Dispatch – Orders placed before 1 PM are usually dispatched the same working day. Shipping is provided by Royal Mail unless otherwise stated.

During busy periods such as sales and the holiday season, deliveries might take longer. In such cases, please allow 5-10 working days after dispatch for your order to be delivered by Royal Mail.

International Delivery

European Union

Currently, we do not offer direct delivery to the EU via our website. However, you can place orders through our Amazon or eBay shops, where VAT is included in the displayed prices. Orders to EU countries may be subject to customs duties and VAT determined by your local customs authority. VAT is usually collected at checkout when ordering through Amazon or eBay, which may reduce the likelihood of additional VAT charges on delivery. However, some countries may still apply customs duties depending on the product type and value. The estimated delivery time is 3-5 working days from dispatch; however, delivery times can vary depending on the destination and customs processing.

The EU countries are: Austria, Belgium, Bulgaria, Croatia, the Republic of Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Rest of the World

Worldwide delivery is available to most countries for a flat rate of . The estimated delivery time is 6-7 working days from dispatch, although certain exclusions may apply.

Please note that all international orders may be subject to import VAT, customs duties, and additional fees. These charges are set by your local customs authority and must be paid by the recipient. The exact amount will depend on your country’s regulations and the type or value of the goods. Customs clearance can occasionally delay delivery beyond the estimated times, so we recommend checking with your local customs office for guidance on potential charges.

Customs, Duties & Taxes

International orders may be subject to import taxes, customs duties, and additional fees. These costs are set by your local customs authority and must be paid by the recipient. We cannot predict or control them. In some countries, you may also need to provide identification (such as a Unique Identification Number, CPF, or Tax ID) before your shipment can be released. This applies to destinations including Brazil, Chile, China, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, India, Israel, Nicaragua, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.

Returns

Our standard return policy lasts 30 days from the date of purchase.

If you change your mind, you may return unused items in their original condition within 30 days for a refund.

If you have already tried a product and it was not the right fit for your skin or hair, please refer to our 14-Day Satisfaction Guarantee.

Return Address

The Loving Nature – Returns
8 Hilton Crest
Nolton Haven
Haverfordwest
Pembrokeshire
SA62 3NW
United Kingdom

Please include your order number and name inside the parcel so we can process your return quickly.

We recommend using a tracked service where possible and keeping the postage receipt for your records.

Refunds

Once we receive and inspect your return, refunds are usually processed within 24 hours to your original payment method.

Please note:

  • Return postage and packaging costs are non-refundable
  • Gift cards are non-refundable
  • Returned items must be unused and in their original condition

If you do not see the funds in your account within 10 working days after receiving our refund confirmation, please contact us and we will gladly assist you.

Delivery & Returns FAQs

How much is UK delivery?

UK delivery is completely free and dispatched quickly with Royal Mail.

When will my order arrive?

Orders placed before 1 PM are usually dispatched the same working day with Royal Mail. Delivery typically takes 2–3 working days, including Saturdays.

Do you deliver internationally?

Yes. Worldwide delivery is available to most countries for a flat rate of £8.99 and usually takes 6–7 working days. EU orders can also be placed through our Amazon or eBay shops.

Will I pay customs or taxes?

International orders may be subject to customs duties, import fees, or VAT set by your local customs authority. If you order through our Amazon or eBay shops, VAT is often collected at checkout, which may reduce the likelihood of additional charges on delivery. However, customs procedures and import fees can vary depending on your country and local regulations.

What is your returns policy?

Unused items can be returned within 30 days in their original condition. Please include your order number inside the parcel so we can process your return quickly. If you have already tried a product and it was not the right fit for your skin or hair, please see our Satisfaction Guarantee page. Refunds are usually processed within 24 hours after receiving and approving your return. If the funds do not appear in your account within 10 working days, please contact us and we will gladly help.

Contact

If you have any questions about delivery and returns, including details about international delivery, our team is here to help. We respond quickly to make sure your shopping experience with us, both in the UK and worldwide, is smooth and stress-free.

  1. Live Chat (Monday to Friday: 9 AM – 5 PM)
  2. Message Customer Support